Our client ranks among the most respected banking groups in Austria and the Central and Eastern European region. Its enduring success is built on a distinctive ability to combine financial strength, institutional reliability and a strong heritage with continuous renewal, digital ambition and future-oriented leadership. Within this con-text, Banking Operations is of pivotal importance. As a core management function, it ensures operational excel-lence, regulatory integrity, and the successful digital transformation of processes, platforms, and service delivery.

At the Vienna headquarters, the following high-profile executive position is now being filled on a confidential basis:

Group Head of Banking Operations & Process Management (gn)
Leading universal bank I Vienna, Austria

Group Head of Banking Operations & Process Management (gn)

Your key responsibilities

• Provide strategic leadership for Banking Operations across the group, driving resilient, efficient, and high-quality daily operations that support business and client needs; this includes ensuring reliable processing, maintaining optimal capacity and quality, and fostering continuous process and efficiency enhancements
• Transform banking services by embracing digitalisation, artificial intelligence, and evolving market trends
• Ensure compliance with regulatory requirements and internal policies and procedures
• Drive the implementation and ongoing development of the Operations digitalisation strategy
• Sponsor and oversee IT initiatives to enhance the processing capabilities of the group, with a strong emphasis on end-to-end digitalization
• Take the lead in ensuring effective collaboration and open communication within the organisation, actively promoting responsible partnerships and mutual support
• Develop, implement, and govern policies and procedures that promote operational efficiency, process management, compliance, and risk management
• Anticipate emerging technological trends and proactively recommend and launch innovative initiatives to advance the Banking Operations function
• Oversee and optimize Banking Operations to ensure dependable, efficient, and top-quality processes that satisfy business and client demands, while continuously enhancing operational performance
• Manage the Operations department budget and monitor expenditures

Your profile

• At least 10 years' experience in banking (or a related sector), including proven senior leadership expertise
• Demonstrated strong client orientation with the ability to deliver services across divisions and entities
• Comprehensive understanding of regulatory requirements and compliance issues in banking operations, with experience engaging with local and international regulatory and audit bodies
• Outstanding knowledge of banking products, operational processes, and systems
• Exceptional leadership and management capabilities; adept at motivating teams towards future readiness while sustaining high performance
• Excellent analytical and problem-solving skills, with the ability to identify and resolve complex operational issues
• Strong communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders
• Strong organizational and project management skills, with the ability to manage multiple tasks simultaneously
• Proficiency in English is required, while knowing German is highly advantageous; any additional familiarity with a CEE language is considered an asset.

Our client is seeking future- and client-oriented leaders who demonstrate a growth mindset and can drive change through personal impact. Furthermore, we are looking for talent magnets who grow the organization through impactful people development and empowerment.

For a confidential initial discussion, please contact our Managing Partner, Sandra Schrögenauer.

Amrop GmbH | Karlsplatz 1, 1010 Vienna | www.amrop.at

About this job

Employment type: Full Time (Permanent employment)

Seniority level: Project or Team Lead, Senior Position

Work model: On-site

Place of work: Wien

Field of work: Banks, Finance Services, Executives, Management

Unfilled vacancies: 1 vacancy unfilled for this position

About the company

Employer: Amrop GmbH

Locations: Wien

Details about this job

Full Time (Permanent employment)

• Monday to Friday
• 38,5 hours

Place of work

• Wien

Must-have skills

• banking
• compliance

Required languages

• English C1
• German B2

Contact person

Sandra Schrögenauer
Managing Partner